Terms and Conditions
Shipping Information
To ensure the most cost-effective delivery, shipping charges are calculated based on the weight and urgency of your order. During the checkout process, you will be prompted to select your preferred shipping method.
Orders under 2kg are typically dispatched via Recorded Air Mail. For orders over this weight, items may be split into multiple packages to facilitate efficient delivery.
If faster shipping is required, you may choose the Global Priority option during checkout. Regardless of the method selected, all shipping charges will be clearly displayed before you confirm your purchase.
To view a detailed estimate of shipping costs in advance, simply click “Estimate Shipping and Taxes” in the Shopping Cart window.
UK Delivery Options
Royal Mail Tracked
Estimated Delivery: 1–2 Working Days
This fully trackable service typically delivers within 1 to 2 working days from the date of dispatch. However, please note that delivery times are not guaranteed, and delays may occasionally occur.
Cost
Shipping costs for this service are based on the weight of the shipment and will vary depending on the items ordered.
Customers can view the exact shipping cost by adding their desired items to the shopping basket and either proceeding through checkout or using the “Estimate Shipping and Taxes” feature on the basket page.
Delivery to Europe
Royal Mail Tracked Europe
This service typically delivers within 5 to 7 working days from the date of dispatch. However, delivery times may vary depending on the destination country, and this service does not offer a guaranteed delivery timeframe—some shipments may take longer.
Royal Mail Tracked Europe is fully trackable. A tracking number will be provided once your order has been dispatched. Initially, tracking updates will be available on the Royal Mail website. After the parcel reaches the destination country, it will be transferred to the local postal service, and tracking will continue via their website using the same reference number.
Cost
Shipping costs for this service are based on the weight of the shipment and will vary depending on the items ordered.
As a general example, the cost to ship one pair of ladies’ Latin dance shoes to Germany is approximately £8.00 (or €9.60, based on the current exchange rate).
Customers can view the exact shipping cost by adding their desired items to the shopping basket and either proceeding through checkout or using the “Estimate Shipping and Taxes” feature on the basket page.
Delivery to USA
Royal Mail Tracked USA
This service typically delivers within 5 to 7 working days from the date of dispatch. This service does not offer a guaranteed delivery timeframe—some shipments may take longer.
Royal Mail Tracked USA is fully trackable. A tracking number will be provided once your order has been dispatched. Tracking information will first be available via the Royal Mail website. Once the package arrives in the United States, it will be transferred to the United States Postal Service (USPS) for final delivery. Tracking will then continue to be available on the USPS website using the same reference number.
Cost
Shipping costs for this service are based on the weight of the shipment and will vary depending on the items ordered.
As a general example, the cost to ship one pair of ladies’ Latin dance shoes to USA is approximately $19.30, based on the current exchange rate.
Customers can view the exact shipping cost by adding their desired items to the shopping basket and either proceeding through checkout or using the “Estimate Shipping and Taxes” feature on the basket page.
Delivery to Rest of the World
Royal Mail Tracked ROW
This service is fully trackable. A tracking number will be provided once your order has been dispatched. Initially, tracking updates will be available on the Royal Mail website. After the parcel reaches the destination country, it will be transferred to the local postal service, and tracking will continue via their website using the same reference number.
This service typically delivers within 7 to 9 working days from the date of dispatch. This service does not offer a guaranteed delivery timeframe—some shipments may take longer.
Cost
Shipping costs for this service are based on the weight of the shipment and will vary depending on the items ordered.
As a general example, the cost to ship one pair of ladies’ Latin dance shoes to Hong Kong is approximately $19.30, based on the current exchange rate.
Customers can view the exact shipping cost by adding their desired items to the shopping basket and either proceeding through checkout or using the “Estimate Shipping and Taxes” feature on the basket page.
Order Processing and Delivery Issues
Orders are typically dispatched within 3–4 business days.
If your order arrives damaged or appears to be lost in transit, please notify us within two working days of receipt. This allows us to initiate a timely claim with the delivery provider and resolve the issue promptly. When contacting us, please include your order number in all correspondence.
By placing an order, you agree that proof of delivery provided by our courier is sufficient evidence that the goods have been successfully delivered.
Please note that Dance-Shop.com is not responsible for delays or lost parcels resulting from incorrect or incomplete delivery addresses provided by the customer.
At Dance-Shop.com we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us.
This Privacy Policy, together with our terms of use, explains what happens to any personal data that you provide to us, or that we collect from you when you are on this site.
We do update this Policy from time to time so please do return and review this Policy regularly.
Information We Collect
In operating our website we may collect and process the following data about you:
- Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
- Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase.
- Information provided to us when you communicate with us for any reason.
[Insert any other types of information that may be logged].
Use of Cookies
We may on occasion gather information regarding your computer whilst you are on our website. This enables us to improve our services and to provide statistical information regarding the use of our website.
Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.
Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the service that we provide to you.
All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.
Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.
Use of Your Information
The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:
- To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
- To meet our contractual commitments to you.
- To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.
- Only disclose information to third-parties for goods delivery purposes.
If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.
If you are a new customer, we will only contact you when you have provided consent and only by those means you provided consent for.
Storing Your Personal Data
Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.
Disclosing Your Information
Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).
We may also disclose your personal information to third parties:
- Where we are legally required to disclose your information.
- To assist fraud protection and minimise credit risk.
Third Party Links
You mind find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Access To Information
The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us using the contact details below.
Contacting Us
We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us.
You can return goods within 7 days of delivery, providing they are in original condition and were not altered or cut in any way. Goods must be returned unused, undamaged and unsoiled and in their original packaging. Goods not returned in their original box, or returned in a box which has been damaged/defaced, will be subject to a £5.00 fee.
If you wish to exchange or return the goods please obtain Authorisation Code by completing Product Return form in Your on-line account.
If shoes are returned for exchange, the replacement pair/s will be sent out at an additional charge to cover the postage and packaging and will be charged to the credit/debit card used for the original purchase.
Unfortunately we cannot accept returns on final clearance items as they are often sold below the cost price.
For goods being returned from outside of the UK, all packages and documentation must be clearly marked as ‘RETURNED GOODS’. Goods which are not marked correctly may be subject to a customs fee which you will be required to pay. Shipping/handling charges cannot be refunded, except in the case of faulty manufacturing.
Your refund will be paid within 30 days.
All goods dispatched within the UK are subject to the addition of UK Sales Tax at the rate in force at the date of dispatch. Children’s products are zero rated for tax purposes.
UK Sales Tax will not be applied to goods shipped outside of the UK, but tax may still be payable to customs authorities at the local rate upon arrival in the destination country. The payment of this charge is the responsibility of the purchaser/addressee and is beyond our control.
Vat Number: GB 649 2670 09
In some countries goods may be subject to import duty, as well as a customs handling/processing fee. The payment of these charges is the responsibility of the purchaser/addressee and is beyond our control.